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SECRET SECURITY 

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Terms and Conditions

Last Updated: 20 August 2026

Welcome to Secret Security Services  Dubai. These Terms and Conditions govern your access to and use of our website, online enquiries, quotation requests and information relating to the security services provided by Secret Security.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the website.

1. About Secret Security

Secret Security is a professional security services provider operating in Dubai, United Arab Emirates.

Our services are provided subject to applicable UAE and Dubai laws, security regulations, licensing requirements and approvals issued by the relevant competent authorities.

Nothing on this website shall be interpreted as offering any security service or activity that Secret Security is not legally authorised or licensed to provide.

2. Use of the Website

You may use this website for lawful purposes, including:

  • obtaining information about our services;

  • requesting quotations;

  • submitting enquiries;

  • contacting our team; and

  • applying for employment where recruitment facilities are available.

You must not:

  • use the website for unlawful, fraudulent or harmful purposes;

  • attempt to gain unauthorised access to our website, systems or servers;

  • introduce viruses, malware or other harmful software;

  • copy, reproduce or commercially exploit website content without permission;

  • submit false or misleading information;

  • impersonate another person or organisation; or

  • use information obtained from this website in a manner that could compromise the safety, privacy or security of Secret Security, our staff, clients or third parties.

Secret Security reserves the right to restrict or block access to the website where misuse is suspected.

3. Security Services

Secret Security may provide security services including, where authorised and applicable:

  • property and premises guarding;

  • event security;

  • corporate security;

  • residential security;

  • commercial security;

  • access control;

  • security personnel deployment;

  • close protection services, where authorised;

  • crowd management, where authorised; and

  • other related security solutions permitted under applicable licences and approvals.

The exact services available may depend on location, regulatory approvals, staffing, operational requirements and the specific requirements of the client.

Information displayed on this website is for general information only and does not constitute a binding offer.

4. Quotations and Service Agreements

Any quotation, proposal, estimate or pricing information provided through the website, email, telephone, WhatsApp or another communication channel is subject to confirmation.

A quotation does not constitute a binding contract unless expressly accepted and confirmed in writing in accordance with Secret Security's contracting procedures.

Security services may be governed by a separate:

  • service agreement;

  • quotation;

  • contract;

  • purchase order;

  • proposal; or

  • other written agreement.

Where there is any conflict between these Website Terms and a signed service agreement, the signed service agreement shall take precedence in relation to the contracted services.

Pricing may depend on factors including:

  • number of security personnel;

  • service duration;

  • working hours;

  • location;

  • risk level;

  • required qualifications;

  • type of assignment;

  • transportation requirements;

  • accommodation requirements;

  • special equipment;

  • government approvals; and

  • regulatory requirements.

5. Client Responsibilities

Clients are responsible for providing complete and accurate information regarding the requested security assignment.

Clients must disclose any circumstances that may materially affect:

  • staff safety;

  • security risk;

  • operational requirements;

  • access requirements;

  • deployment arrangements; or

  • regulatory compliance.

Secret Security may refuse, suspend or modify a service if:

  • the requested activity is unlawful;

  • required approvals are unavailable;

  • the assignment creates an unreasonable safety risk;

  • information provided by the client is materially inaccurate;

  • circumstances differ substantially from those originally disclosed; or

  • continuing the service would breach applicable laws or regulations.

6. Compliance With UAE and Dubai Regulations

Secret Security conducts its activities in accordance with applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.

Services may be modified, suspended or refused where necessary to comply with instructions or requirements issued by:

  • Dubai Police;

  • relevant security regulatory authorities;

  • Dubai Government entities;

  • UAE Government authorities; or

  • any other competent regulatory body.

Clients must also comply with any legal, regulatory or venue-specific requirements applicable to the security assignment.

7. Intellectual Property

Unless otherwise stated, all website content including:

  • company names;

  • logos;

  • branding;

  • text;

  • photographs;

  • graphics;

  • videos;

  • designs;

  • documents; and

  • other materials

is owned by or licensed to Secret Security and is protected by applicable copyright, trademark and intellectual property laws.

You may not reproduce, modify, publish, distribute, sell or commercially use our website content without prior written permission.

8. Privacy and Personal Information

Secret Security may collect personal information when you:

  • submit an enquiry;

  • request a quotation;

  • complete a contact form;

  • communicate with our team;

  • apply for employment; or

  • otherwise provide information through the website.

Personal information will be processed in accordance with our Privacy Policy and applicable UAE data protection laws.

By submitting information, you confirm that the information is accurate and that you are authorised to provide it.

Where information relating to another individual is submitted, you are responsible for ensuring you have appropriate authority or consent to provide that information.

9. Accuracy of Website Information

Secret Security makes reasonable efforts to keep website content accurate and up to date.

However, we do not guarantee that all information will always be:

  • complete;

  • current;

  • error-free; or

  • applicable to every situation.

Service descriptions, availability, pricing and other information may change without prior notice.

Formal quotations and written agreements should be relied upon instead of general information displayed on the website.

10. Third-Party Websites

Our website may contain links to third-party websites or services, including:

  • social media platforms;

  • map providers;

  • payment providers;

  • messaging services; or

  • other external websites.

Secret Security does not control third-party websites and is not responsible for their content, security, privacy practices or availability.

Use of third-party services is subject to the terms and policies of the relevant provider.

11. Website Disclaimer

Secret Security takes reasonable measures to maintain the website but does not guarantee uninterrupted or error-free access.

We do not guarantee that the website will always:

  • be available;

  • operate without technical errors;

  • be free from viruses or harmful software; or

  • contain completely current information.

Use of this website is at the user's own risk.

Information provided on the website does not constitute legal, regulatory or professional security advice specific to any particular situation.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Secret Security shall not be responsible for indirect, incidental, special or consequential losses arising solely from:

  • use of the website;

  • inability to access the website;

  • reliance on general website information; or

  • third-party links or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable UAE law.

Liability arising from security services actually provided by Secret Security shall be governed by the relevant written service agreement or contract.

13. Indemnity

To the extent permitted by law, users agree to indemnify Secret Security against claims, losses, damages, expenses or liabilities resulting from:

  • unlawful use of the website;

  • fraudulent information submitted through the website;

  • infringement of third-party rights; or

  • violation of these Terms and Conditions.

14. Cancellation or Suspension of Services

Where applicable, cancellation, rescheduling, suspension or termination of security services will be governed by the relevant quotation or service agreement.

Secret Security may suspend or terminate services where:

  • invoices remain unpaid;

  • the client materially breaches the service agreement;

  • staff safety is threatened;

  • illegal activities are identified;

  • required permits or approvals are withdrawn; or

  • continuing the assignment would breach applicable UAE or Dubai regulations.

15. Force Majeure

Secret Security shall not be responsible for delay or failure to perform obligations resulting from circumstances reasonably outside its control, including:

  • natural disasters;

  • government restrictions;

  • public emergencies;

  • civil disturbances;

  • infrastructure failures;

  • telecommunications outages;

  • serious security incidents; or

  • other force majeure events.

Contractual consequences of a force majeure event shall be determined by the applicable service agreement.

16. Changes to These Terms

Secret Security reserves the right to amend these Terms and Conditions at any time.

Updated Terms will become effective once published on the website unless otherwise stated.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Subject to mandatory legal requirements, any dispute relating to these Website Terms shall fall under the jurisdiction of the competent courts of Dubai, United Arab Emirates.

18. Contact Information

For questions regarding these Terms and Conditions, quotations or our services, please contact Secret Security Dubai using the contact information displayed on our official website.

Secret Security Services Dubai
Dubai, United Arab Emirates

Important: These Terms and Conditions govern use of the Secret Security website and general enquiries. Specific security assignments may be governed by additional terms contained within quotations, contracts or service agreements agreed between Secret Security and the client.

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